qüit

Support

We typically reply within 1 business day

Need help with the qüit app? You're in the right place. Pick the topic below or email us directly - we read every message.

Email: support@getquit.app

Provider: Halo Sp. z o.o., ul. Warszawska 40, 40-008 Katowice, Poland · NIP 9542880835

Frequently asked questions

I forgot my password

Open the app, tap Sign in on the welcome screen, then tap Forgot password? below the password field. Enter the email you signed up with - we'll send instructions to reset it. If the email doesn't arrive within a few minutes, check your spam folder or contact us at support@getquit.app.

How do I cancel my subscription?

Subscriptions are managed by the App Store, not by us. To cancel:

iPhone / iPad: Open Settings → tap your name at the top → Subscriptions → select qüit → Cancel Subscription. Or open the qüit app, go to Settings (gear icon top-right), and tap Manage Subscription - this opens the same screen directly.
Android: Open the Google Play Store → tap your profile → Payments & subscriptions → Subscriptions → select qüit → Cancel.

Cancellation takes effect at the end of the current billing period - you keep premium access until then.

How do I get a refund?

Refunds for App Store / Google Play purchases are handled by Apple and Google, not by us. Request one here:

Apple: reportaproblem.apple.com
Google: Google Play refund help

If you have a billing dispute we can help with directly (e.g. accidental charge after deletion), email us - we'll do our best.

I switched phones - how do I restore my subscription?

Sign in with the same account on the new device. In the welcome screen tap Sign in, use your existing email/Google/Apple credentials, then on the dashboard go to Settings → Restore Purchases if your premium status doesn't appear automatically.

How do I delete my account?

Open the app and sign in. Go to Settings (gear icon, top-right of the dashboard) → scroll to the bottom → Delete Account. A two-step confirmation will appear. Deletion is permanent and removes all your progress, cravings history, goals, and missions data from our servers.

The app crashed or isn't loading

Try these steps in order:

Force-close the app and reopen it.
Make sure you're on the latest version (App Store / Google Play → qüit → Update if available).
Restart your device.
If the problem persists, email us with a screenshot, your device model, OS version, and a short description of what you were doing when it happened.

I see something offensive or wrong in the app's content

We take this seriously. Email support@getquit.app with a screenshot and the screen/feature where you saw it. We'll review and respond within 1 business day.

Privacy & data

For details on how we handle your data, see our Privacy Policy. To exercise GDPR rights (access, rectification, erasure, etc.) email support@getquit.app from the email associated with your account.